Terms of Service

1. The service

Voyai provides an OpenAI-compatible API gateway. Through our endpoint you call large language models operated by third-party providers (including DeepSeek, Moonshot AI and Zhipu AI). We forward your requests, meter usage and bill you through a single account.

We do not train, host or own these models. Model output is generated by the respective provider; its quality, accuracy and legality are outside our control.

2. Your account

You register with a valid email address, or sign in with a third-party account such as Google. You may hold multiple API keys, but you may not create multiple accounts to evade limits or a suspension.

• An API key is equivalent to your credentials — you are responsible for all calls and charges made with a leaked key
• We recommend issuing a separate key per use case, and setting a spend cap on production keys
• If a key is exposed, delete it in the console immediately and let us know

3. Billing and top-ups

The service is prepaid: you add credit first and are charged for actual usage. Billing is per token, at the published rate for the specific model you call. Input, cached input and output tokens are priced separately.

• Every call and its cost is listed individually in the usage log in your console
• Prices may change when upstream pricing changes; changes are published on the pricing page and never applied retroactively
• When your balance runs out, new calls are rejected — you cannot go into debt

4. Refund policy

Account credit is non-refundable and cannot be withdrawn once a top-up is complete. Please add credit in amounts that match your actual needs.

In return, your balance never expires. There is no validity period and it is never reset for inactivity. You may continue spending it at any time.

The following are not refunds — we correct them, and you can contact us about them at any time:

• Duplicate charges: the same top-up was charged more than once
• Billing errors: over-charging caused by a fault on our side
• Missing credit: you paid but your balance did not increase (our reconciliation job usually credits this automatically)

For any of the above, email support@voyai.net with your order number and we will verify and adjust your balance.

5. Acceptable use

You may not use the service to:

• Do anything unlawful in your jurisdiction or ours
• Create or distribute malware, phishing content or spam
• Generate sexualised content involving minors, or other seriously illegal material
• Circumvent rate limits, quotas or safety systems, whether ours or an upstream provider’s
• Mass-register accounts by automated means, or abuse sign-up credit and redemption codes

You must also comply with the usage policies of the model providers — your requests are ultimately processed by them, and a violation may make that model unavailable to you.

6. Availability

We make reasonable efforts to keep the service available, but we do not currently offer a service level agreement (SLA). Planned maintenance is announced in advance. Upstream outages, throttling or policy changes may make particular models temporarily unavailable.

We automatically fail over to a healthy channel when we detect an upstream problem, but we cannot guarantee every failure is handled transparently.

7. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect losses, lost profits or lost data arising from your use of, or inability to use, the service.

Our total liability to you is capped at the amount you actually paid us in the three months before the event giving rise to the claim.

Model output can be wrong or inappropriate. Verify it independently before relying on it in medical, legal, financial or other high-stakes settings.

8. Termination

You may stop using the service at any time. To close your account, contact us by email.

If you materially breach these terms — section 5 in particular — we may suspend or terminate your account after notice. Remaining credit on an account terminated for a breach is not refunded.

9. Changes and contact

We may update these terms from time to time. Material changes are announced on the site or by email. Continuing to use the service after a change takes effect means you accept the new terms.

Questions? Email support@voyai.net.